World-Class Customer Care
At Winstar Payments, you can always rely on solid support from a dedicated team of in-house, knowledgeable experts who understand how to apply advanced thinking with real solutions.
All of our customer representatives are fully cross trained to confidently respond to calls – virtually eliminating transfers to other parties while reduced on-hold time.
- Are available 24/7 via phone or chat
- Are bi-lingual in English and Spanish
- Are experts in the areas of deposits, batch settlements, charge-backs and online reporting. Whatever your inquiry, we can help
- Hours of Availability/Response Times
As a valued client, you will receive 24/7 support. All of your designated contacts will receive full access to their dedicated Relationship Manager, including their direct business line, along with their cell phone as back up. In addition, your dedicated Relationship Manager and his/her dedicated back-up(s) utilize an on-call system that enables them to maintain constant communication for prompt escalation paths and resolution.